Policies | official elle prep

Elle Prep Policies

Orders close every Friday at 11:30 AM. Full payment must be received by this deadline for your order to be fulfilled.
Once ordering closes, the current menu will become unavailable until the following week’s menu opens.
FREE island-wide delivery is available twice weekly, on Sundays and Wednesdays, helping ensure your meals arrive fresh and ready for the week ahead. Please check the delivery day listed for each meal before placing your order.
A minimum of 10 meals is required per order.

Full payment is required before orders can be confirmed and processed.
Accepted payment methods include bank transfer, CIBC 1st Pay, and cash. Payment details and instructions are provided at checkout.
Proof of payment must be sent to either info@elleprep.com or WhatsApp +1 (246) 839-0202, along with the name on the order or the order number shown on the invoice.
Orders with incomplete or delayed payment will not be reserved or processed.

Due to the perishable nature of our products, all sales are final.
Refunds or credits will not be issued for improper storage, delayed refrigeration, missed deliveries or pickups, or personal preference.
Meals are delivered chilled and must be refrigerated immediately upon receipt to maintain freshness and quality.
Refunds or credits may only be considered for:
Incorrect orders
Missing items
Verified quality concerns reported within the specified timeframe

Order modifications must be requested before the weekly order cut-off time.
Once meal preparation has begun, changes cannot be guaranteed.
Modification requests are subject to ingredient availability and preparation scheduling.

Elle Prep prepares meals in a kitchen that handles common allergens, including but not limited to dairy, eggs, wheat, nuts, soy, and seafood.
While we take reasonable precautions to prevent cross-contact, we cannot guarantee an allergen-free environment.
Clients are responsible for informing Elle Prep of any allergies or dietary restrictions before placing an order.

Meals should be refrigerated immediately upon receipt.
Meals are best consumed within 3–5 days unless otherwise stated.
Elle Prep is not responsible for issues resulting from improper storage, reheating, or delayed refrigeration.

Elle Prep meals are designed to be reheated in the microwave, and our packaging is microwave-safe.
Heating times may vary depending on the appliance and portion size.

Menu items are subject to change based on ingredient availability, seasonality, and operational requirements.
In rare cases, substitutions of equal quality may be made where necessary.

Subscription plans automatically renew unless paused or canceled before the weekly renewal deadline.
Clients are responsible for managing their subscriptions before the cut-off period.

Orders with incomplete or delayed payment will not be processed or reserved.
Elle Prep is not responsible for missed meal cycles resulting from late payment.
If payment is received after the order deadline and it is too late to process the order, the payment will be refunded.

Response times may vary during high-volume periods, weekends, and holidays.
We aim to respond to all inquiries as promptly as possible.
Clients are responsible for providing accurate and up-to-date contact information and remaining reachable regarding their order. If our admin team or delivery driver is unable to reach you after multiple attempts due to unanswered calls/messages or incorrect contact information, the order may be forfeited and will not be eligible for a refund.

Delivery and pickup schedules may change during public holidays or unforeseen circumstances.
Clients will be notified in advance whenever possible.

Elle Prep meals are intended for personal consumption only and may not be resold or redistributed.

Elle Prep may occasionally use meal photos, packaging images, testimonials, or customer feedback for marketing purposes.
Personal information will never be shared without consent.

By placing an order, clients acknowledge and agree to all policies and terms outlined by Elle Prep.
Fraudulent or unjustified chargebacks or payment disputes for successfully fulfilled orders may result in refusal of future service and/or legal action to recover the outstanding amount.

Meals are intentionally portioned according to the selected nutrition plan and its intended goals.
Individual appetite, nutritional needs, and caloric requirements may vary.

Elle Prep does not provide medical advice, diagnosis, or treatment.
Clients with medical conditions, allergies, or specialized dietary requirements should consult a qualified healthcare professional before beginning any nutrition program.

Elle Prep is not liable for delays, interruptions, or inability to fulfill orders caused by circumstances beyond our control, including but not limited to severe weather, supplier shortages, transportation issues, power outages, or emergencies.

Elle Prep is designed to support your nutrition and wellness goals through structured meal options.
Individual results will vary based on lifestyle habits, consistency, activity levels, and personal health factors.

Elle Prep reserves the right to refuse service or future orders in cases involving:
Abuse or repeated violations of our policies
Repeated missed deliveries
Fraudulent or suspicious activity
Inappropriate, abusive, or disrespectful conduct